Last updated: March 6, 2026
SynaxLABS (Pvt) Ltd ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.synaxlabs.com or enroll in our programs.
1. Information We Collect
1.1 Personal Information You Provide
- Contact Details: Name, email address, phone number when you submit inquiries or register for programs.
- Account Information: Username and password if you create a learner account.
- Payment Information: Billing details processed securely through our payment partners (we do not store card numbers).
- Educational Records: Course enrollment, progress, and certification data.
1.2 Automatically Collected Information
- Usage Data: Pages visited, time spent, browser type, IP address, and device information.
- Cookies: Session cookies for authentication and analytics cookies to improve our services.
2. How We Use Your Information
We use collected data to:
- Process course enrollments and payments.
- Communicate program updates, schedules, and certificates.
- Send newsletters and promotional content (with your consent).
- Improve our website and educational offerings.
- Comply with legal obligations.
3. Sharing of Information
We do not sell, trade, or rent your personal information. We may share data with:
- Service Providers: Trusted partners who assist in operating our platform (e.g., payment processors, email services) under strict confidentiality agreements.
- Legal Requirements: When required by law or to protect our rights.
- Business Transfers: In connection with a merger or acquisition.
4. Data Security
We implement industry-standard security measures including SSL/TLS encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure.
5. Cookies
We use cookies to enhance your experience. You may disable cookies through your browser settings, though some features may become unavailable.
6. Children's Privacy
Our general website is not directed at children under 13. Our SynaxKIDS programs require verifiable parental consent before collecting any data from minors.
7. Your Rights
You have the right to:
- Access and correct your personal data.
- Request deletion of your data.
- Withdraw consent for marketing communications.
- Lodge a complaint with relevant authorities.
To exercise these rights, contact us at privacy@synaxlabs.com.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
9. Changes to This Policy
We may update this policy periodically. The updated version will be posted on this page with a revised date.
10. Contact Us
SynaxLABS (Pvt) Ltd
Gampaha, Sri Lanka
Email: privacy@synaxlabs.com
Website: www.synaxlabs.com